Billing Terms

01

Introduction

These Billing Terms govern all payments, fees, and billing arrangements between Kinto Creative Ltd and the client. These Terms form part of our Terms & Conditions.

02

Fee Structure

Fees vary depending on the service engaged and may include:

• One-time setup or build fees: including website builds and initial AI system configuration
• Non-refundable 50% deposit: required before any one-off work commences, including website builds, the Visibility Setup and one-off SEO work. The voice AI service has no setup fee or deposit
• Monthly plan fees: the Website Care Plan, an ongoing SEO plan, or the Voice AI plan, charged in advance on a recurring basis
• Additional service or usage-based charges, including domain fees, third-party platform costs, and additional revision or maintenance requests

All applicable fees will be confirmed in writing prior to service commencement.

Payment Methods

Invoices are issued by email. The Company's standard payment method is card payment through Stripe. Where a monthly plan is set up through Stripe, recurring fees are collected automatically on the billing date using the payment method held on file.

Where a client is unable to use Stripe, payment by bank transfer can be arranged on request. Bank transfer invoices are payable within 7 days of issue unless otherwise agreed, and it is the client's responsibility to arrange a standing order or make each recurring payment on the billing date.

The Company does not store or have access to clients' card details. These are held by Stripe, which is PCI DSS compliant.

03

One-Off Work Payment Schedule

All one-off work follows the same two-stage schedule. This covers website builds, the Visibility Setup, and one-off SEO work on an existing site.

• Stage 1: 50% deposit payable before work begins. This deposit is non-refundable once work has commenced.
• Stage 2: remaining 50% payable on completion.

What completion means

For a website build, completion is go-live. The site is connected to your domain once the final payment is received, and will not go live before then.

For the Visibility Setup, your directory listings are submitted at the start of the work, so that they are in place by the time your site is live. Your baseline report and your ninety-day check-in are released once the final payment is received.

For one-off SEO work on an existing site, the audit is carried out first and the recommended fixes are applied once the final payment is received.

04

Monthly Plan Fees

Monthly plan fees, covering the Website Care Plan, an ongoing SEO plan, and the Voice AI plan, are payable in advance.

Website Care Plan

The first Care Plan payment falls due one calendar month after the website goes live, and that date becomes the client's monthly billing date unless another date is agreed. Each payment covers the month ahead.

Ongoing SEO

Where a client takes an ongoing SEO plan following one-off work, the first payment falls due one calendar month after the final payment for that one-off work. An ongoing SEO plan is only proposed after the Company has researched the client's market, and is never a condition of any other service.

Voice AI Plan

The voice AI service has no setup fee. Its monthly fee is free for the first 30 days from go-live, after which it is billed automatically in advance on the same date each month. The plan includes 300 minutes of call time per calendar month, including the free 30 days. Minutes beyond the allowance are charged at £0.20 per minute, billed monthly in arrears. Full terms are in the Voice AI Setup & Service Agreement.

Preferred Billing Date

Clients may ask for a specific date in the month to be their billing date, and the Company will accommodate this where practical. Where a billing date is moved, the payment covering that period may be adjusted proportionately so the dates line up.

Monthly fees are charged regardless of whether the client actively uses or engages with the service in that month.

Every live website hosted by the Company must be on a monthly plan. Where a plan ends and no replacement is agreed, hosting ends with it and the site is taken offline, subject to the notice period in Section 05.

05

Cancelling a Monthly Plan

The client may cancel a monthly plan at any time by giving 30 days written notice to hello@kintocreative.co.uk. Notice takes effect from the date it is received.

The client remains liable for any billing date that falls within the notice period. Fees already billed are not refunded, and the plan continues to run until the end of the period paid for. There is no minimum term and no cancellation fee.

On the final day of the plan the Company will, on request, provide the website files, point or transfer the domain to a host or registrar of the client's choosing, and remove its access to any of the client's third-party accounts. Full details are in the Maintenance & Hosting Agreement.

Where the client moves between plans rather than cancelling, the change takes effect from the next billing date and no notice period applies.

06

Failed Payments

If a payment fails, the Company will notify the client. The client has 14 days to resolve the failed payment. If payment is not received within 14 days, services may be suspended. If payment remains outstanding for 30 days, the Company may terminate services and remove access to systems and data.

07

Disputed Payments

If the client disputes a charge, they must notify the Company in writing within 7 days of the charge date. The client must continue to pay all undisputed amounts.

08

Third-Party Costs

The client is responsible for third-party costs associated with the services, including telephony or messaging charges, advertising spend, and any third-party platform subscriptions required for their project. Such costs may be billed separately or passed through at cost or agreed markup.

Standard domain registration and renewal is not a third-party cost to the client. It is included in the monthly plan while that plan is active, as set out in the Maintenance & Hosting Agreement. Premium or aftermarket domains are charged at cost.

09

Taxes

All fees are exclusive of applicable taxes unless stated otherwise. The client is responsible for any taxes, duties, or charges imposed by applicable authorities.

10

Price Changes

The Company reserves the right to modify pricing at any time with 30 days written notice to existing clients. Continued use of services after the notice period constitutes acceptance of the new pricing.

11

Governing Law

These Terms are governed by the laws of England and Wales.