01
Introduction
This Call Recording Disclosure explains how Kinto Creative Ltd handles the recording, monitoring, and processing of calls and messages made through or in connection with our services. This Disclosure applies to all calls and messages handled via AI-powered systems, telephony integrations, or communication platforms provided by the Company, other than real-time voice calls, which are covered separately under the Voice AI Call Recording Disclosure.
02
Call Recording & Monitoring
Calls and messages may be recorded, monitored, or transcribed for purposes including:
- Service delivery and handling of calls and messages
- Quality assurance and improvement of that client's own AI-powered service
- Record-keeping and verification
- Security and fraud prevention
Call and message recording may include audio, message content, and associated metadata.
03
Legal Basis for Recording
Call and message recording is carried out in accordance with the UK GDPR and Data Protection Act 2018, on the basis of:
- Legitimate interests: service quality, the performance of that client's own AI-powered service, and security
- Contractual necessity: where recording is required to deliver the agreed service
- Consent: where applicable or specifically required
04
Client Responsibility
Critical
For all AI-powered communication channels other than real-time voice calls (where disclosure happens automatically, as set out in the Voice AI Call Recording Disclosure), the client is responsible for ensuring that all individuals interacting with their business are appropriately informed that their calls or messages may be recorded or handled by an AI system. This may include verbal notifications at the start of calls, notices within message-based conversations, privacy notices on websites, or other legally required disclosures.
The Company does not control how the client communicates such notices to their customers and is not liable for the client's failure to do so.
05
Use of Recordings
Recorded calls, messages, and transcripts may be used to deliver and operate AI services; improve the accuracy and performance of that client's own AI-powered service; resolve disputes or verify interactions; and comply with legal obligations.
06
Data Storage & Retention
Call and message recordings and related data are stored securely for as long as necessary to provide services, improve the performance of that client's own AI-powered service, and comply with legal and regulatory requirements. Retention periods may vary depending on system configuration and third-party providers.
07
Third-Party Processing
Call and message recordings may be processed by third-party providers including telephony platforms, AI processing systems, and cloud storage providers. Such providers are required to process data in accordance with applicable data protection laws.
08
Data Subject Rights
Individuals may have rights regarding their personal data including access, correction, and deletion, subject to applicable laws. Requests should be directed to the relevant data controller, typically the client.
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Kinto Creative Ltd · hello@kintocreative.co.uk · kintocreative.co.uk