Voice AI Client Responsibilities Agreement

01

Purpose

Kinto Creative Ltd established this agreement to outline client obligations for timely, accurate delivery of the AI voice receptionist service. Unmet responsibilities may cause delays or an inability to proceed to go-live.

02

Information Needed

Clients must supply the following promptly:

• A fully completed onboarding form (business details, services, pricing, opening hours, emergency policy)
• The business phone number to be forwarded to the AI system
• Confirmation of any wording, pricing, or policy the AI must use exactly
• A real name and number for the emergency/escalation fallback

03

Account Access

• Access to a Google Calendar for the AI to check availability and book against

Clients retain ownership of their own calendar throughout. Service delivery becomes impossible if access lapses; fees remain due.

04

Approvals & Sign-Off

Written sign-off is required before go-live, confirming the client has reviewed the AI's script and call flow (or has explicitly requested to proceed without reviewing, as set out in the Voice AI Setup & Service Agreement), and that all business information (services, prices, hours, emergency policy) is correct.

05

Response Times & Timeline Impact

Expected client response window for providing required information: 14 days. Delays beyond this shift the go-live timeline accordingly.

06

Accuracy of Information

Clients bear sole responsibility for the accuracy of all information supplied, including services, pricing, hours, and policies. The Company relies on client-provided information and cannot verify it.

07

Ongoing Responsibilities

Clients on the monthly plan must promptly notify the Company of any business changes (new pricing, new hours, new services) so the service stays accurate.

08

Legal Compliance

Clients must ensure their use of the service complies with applicable UK law, including GDPR and PECR. This includes maintaining the client's own privacy notice, covering how AI is used to handle calls from their customers.

09

Consequences of Non-Compliance

Failure to meet these responsibilities may result in timeline delays, work suspension pending required information, or the Company being unable to guarantee the accuracy of the AI's responses.